Enquiries and contact details
When you submit an enquiry, the website stores the details you provide, including your name, company, email, optional phone number, shipment requirements, chosen services and language. It also records an enquiry reference, submission time and campaign information where provided. Sent uses these details to assess your requirements, route the enquiry to the relevant team and contact you about it.
Sales follow-up and team notifications
Enquiry details are copied into Sent’s sales register in Google Sheets, with access restricted to authorized users. Automated departmental email notifications share the enquiry with the relevant team. The register is used to assign responsibility, record follow-up actions and track the progress of your enquiry. Google processes information as a service provider; processing may take place outside Saudi Arabia. These contact details and shipment requirements are used for handling your enquiry and are not sent as Google Analytics event data.
Website hosting and security
Cloudflare hosts this website and its sales enquiry and shipment support databases. Technical request information, including IP addresses, is processed to deliver and protect the service. The application uses derived identifiers and request counters to limit misuse of the enquiry and support forms and Rana. Information is handled through Sent’s website and service providers; this notice does not promise that all processing takes place in Saudi Arabia.
Conversations with Rana
When conversational assistance is available, your recent conversation is sent to Cloudflare Workers AI with relevant Sent guide content to generate a response. Published guide answers may be used instead when AI is unavailable or a usage limit is reached. Avoid sharing passwords, payment details, identity documents or confidential shipment documents in chat. Choosing to prepare an enquiry can carry your questions into the enquiry form for you to review.
Tracking links prepared by Rana
When you use Rana’s tracking handoff, the website prepares a link to Sent’s tracking portal in your browser. The tracking number stays in this browser until you choose to open the link; this action alone does not create a support ticket or save the number in the website database or Google Sheet. Opening the link sends the number to the portal and places it in the new tab’s address bar and potentially browser history. These tracking turns are excluded from Rana’s AI conversation and enquiry draft. Sent does not send tracking numbers as Google Analytics event data. Tracking results are provided by the portal, not inferred by Rana.
Shipment support requests
When you submit the shipment support form with consent, Sent stores your name, contact email, optional phone and tracking number, issue category, message and language in its Cloudflare D1 database, together with a ticket reference and submission time. The request is copied to the Support tab of Sent’s Google Sheet, whose access is restricted to authorized users, and an email notification shares it with support@sent.sa. These records help the support team assign responsibility, contact you and follow up on the issue; they are kept separate from new sales opportunities. This storage happens when you submit a support request, rather than merely preparing a tracking link in Rana. Support form details and tracking numbers are not sent to Rana’s AI or as Google Analytics event data. Cloudflare and Google process this information as service providers, and processing may take place outside Saudi Arabia.
Drafts on your device
If you choose to save an enquiry draft, it is stored in this browser with a seven-day expiry. You can remove it using the draft controls; it is also removed after a successful submission. Moving a Rana conversation into the form uses temporary browser session storage. People with access to the same browser may be able to see saved drafts, so avoid saving them on shared devices.
Optional website analytics
If you choose Allow analytics, Google Analytics uses cookies to measure page visits, enquiry starts, guide downloads, contact clicks, Rana handoffs and successful enquiry submissions. After consent, a temporary record in the current browser tab retains approved campaign information, a recognized ChatGPT source marker when no referring website is provided, and the external referring website, expiring after 30 minutes of inactivity. Analytics receives technical information such as browser and device information and processes network information to deliver the service. Sent sends a simplified page address, language and service category, rather than form contact details, shipment briefs or Rana conversations as event data. Advertising features are disabled. Use Cookie & privacy settings at the bottom of any page to reject or withdraw consent; withdrawal stops future collection in this browser and removes its accessible Google Analytics cookies, but does not erase data already processed. Google may process information outside Saudi Arabia. Your choice is saved in this browser.
Email and external links
Submitted sales enquiries and support requests generate email notifications for the relevant team automatically. Optional email links open your own email application for a separate message that you choose to send. External sites, including LinkedIn, handle information under their own notices.
Questions about your information
For questions about this notice, or to request access, correction or deletion of information you submitted, contact info@sent.sa. Include your enquiry or support ticket reference if available. Do not include sensitive identity or payment documents in your initial message.